SS WELLINGTON Warranty and Service

 

SS WELLINGTON offers 1 year warranty services for the products it sells.

SS WELLINGTON products are delivered by trained personnel who will handle and assemble the product and will instruct you as to the proper way to use the product. In case any technical issue should arise, please contact our customer service with confidence

Technical Department – Contact information

 

E-mail Address: [email protected] 

 

1 year Warranty

The warranty services provided by SS WELLINGTON cover all types of interventions, including travel costs, as well as the cost of spare parts and labor. Depending on the nature of the problem your product may have, SS WELLINGTON Technical Department will decide whether the product requires: 

  1. To be fully replaced;

  2. To be repaired at your location;

  3. To be picked up and transported to our repair shop.

Situations that may lead to the voiding (cancellation) of the warranty of your product: 

  • Failure to comply with the product’s terms of use provided in the user’s manual;

  • If the product has been damaged by mechanical accidents, concussions, shocks, or if it has been damaged by liquids or by exposure to fire.

  • If the product has been kept in improper conditions – if it has been repeatedly used in an environment with significant temperature differences which cause condensation, if it has been exposed excessively to a damp environment or solar radiations, if the electric cables or the protective elements have been damaged or if the product was misused;

  • If the product was used with accessories other than the ones recommended by the seller; 

  • If the product was tampered with or repaired by unauthorised persons;

Qualified repair personnel

SS WELLINGTON technical team participates annually in specialisation courses, which means that the services provided by our company will live up to your expectations. We recommend that you contact our personnel with confidence and that you notify us in connection with any situation that may arise while using our products.

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