{"id":1368,"date":"2023-01-18T18:08:54","date_gmt":"2023-01-18T18:08:54","guid":{"rendered":"https:\/\/sswellington.com\/?page_id=1368"},"modified":"2023-01-18T21:48:43","modified_gmt":"2023-01-18T21:48:43","slug":"vulnerable-customer-policy","status":"publish","type":"page","link":"https:\/\/sswellington.com\/index.php\/vulnerable-customer-policy\/","title":{"rendered":"Vulnerable customer policy"},"content":{"rendered":"\t\t
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Vulnerable Customer Policy<\/span><\/h1>

The purpose of this policy is to ensure that the operations of SS WELLINGTON LTD do not have any negative impact upon vulnerable customers.<\/span><\/p>

For the purposes of this policy vulnerable customers are customers and prospective customers whose ability or circumstances require us to take extra precautions in the way that we sell and provide our services to ensure that they are not disadvantaged in any way.<\/span><\/p>

What is a vulnerable customer?<\/span><\/h2>

The Financial Conduct Authority (FCA) defines a vulnerable customer as \u201csomeone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.<\/span><\/p>

The FCA expects firms, like ourselves, to treat customers fairly when we are dealing with people with vulnerable circumstances.<\/span><\/p>

Identifying a vulnerable customer<\/span><\/h2>

Our staff are trained to identify vulnerable customers so we can take extra steps to assist outside of our standard procedures. However, it is not always possible to recognise these characteristics. Therefore, if you believe you may fit the criteria for a vulnerable customer, please read this policy and notify us immediately of your particular needs.<\/span><\/p>

Vulnerability groups<\/span><\/h2>

We recognise that certain groups of customers may be vulnerable. Whilst not all customers in these groups may be vulnerable, we will consider a customer\u2019s individual circumstances where a potential vulnerability is identified. These groups may include, but are not restricted to:<\/span><\/p>